Our subscription service makes managing your incontinence products easier and more convenient than ever.

With a subscription, you’ll enjoy a 5% discount on all your automatic orders and receive your products delivered discreetly to your door without the need to reorder manually each time. Simply select a delivery frequency that works for you, and we’ll handle the rest. You also have the flexibility to adjust your product choices, pause or skip orders, and cancel your subscription whenever you need.

Why Choose a Subscription?

  • Save 5% on every order

    of disposable incontinence products.

  • Save time

    with automatic, scheduled deliveries.

  • Flexible delivery

    with weekly, fortnightly, monthly, 2 months, or 3 months options.

  • Never run out

    with timely deliveries so you’re always stocked up.

  • Easily manage

    your subscription. Change products or cancel at any time.

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How does it work?

  1. Pick a product from our disposable incontinence range.
  2. Click Subscribe & Save under Purchase options.
  3. Select the delivery frequency you want to use.
  4. Click Add to Cart.
  5. Finish your purchase and start saving!
Note: Your discount will be automatically applied at the checkout when you select Subscribe.

Feel free to contact our friendly support team and we can help.

Common Questions

What products are available for subscription?

Subscription is available on all Abena, Nateen and Santex disposable incontinence products.

How do I set up a Subscription?

Simply select the product you would like from our disposable incontinence range and on the product page select Subscribe and the frequency you would like then add to cart.

How often can I have my products sent to me?

We have the following options: weekly, fortnightly, monthly, every two months or three months

How do I view my Subscription Profile?

Visit this link here and sign in or create an account https://radiusshop.co.nz/account/login

When am I charged for my Subscription?

You will be charged depending on the option that you select. (weekly, fortnightly, monthly, every two months and three months)

What happens If I cannot see a delivery frequency that suits my needs?

No worries! Our team will set one up manually for you.

What happens if my credit card declines?

We will retry the payment a maximum of three times, before cancelling your subscription.

What happens if my order falls on a public holiday?

Your order will be sent the following working day.

How do I access my customer portal? 

You will need to login so you can access your customer portal. https://radiusshop.co.nz/account/login

What can I use the customer portal for?

  • View upcoming payment dates.
  • Manage existing Subscriptions (add/remove and edit existing Subscriptions).
  • Manage payment info (add/remove/change payment methods on file).
  • Manage addresses and personal information.
  • Change answers to profile questions.
  • Review invoice and payment history.
  • Browse widgets to re-purchase (if "enabled" in widget settings).
  • Review cart & checkout with existing information (much faster).
  • Purchase gifts and/or manage additional profiles or sub-accounts.

What are the T&C's?

Once Radius Shop has processed payment for your first order you can only get a refund if that order has not been dispatched from our warehouse. If for example you have an order set for the following week and this order has not yet been dispatched to you then that order will be valid for a refund.

You must contact us as soon as possible if you wish to cancel your Subscription.

Can I cancel at anytime?

Yes, you can! Call us so we can cancel your Subscription for you. If you are having trouble with the customer portal please call us on 0800 213 313 or email us shop@radiuscare.co.nz

How to access your subsciptions on the customer portal

  • Step 1

    Click 'Login' at the top right of your screen.

  • Step 2

    Fill out your login details.

  • Step 3

    Click 'Manage Subscriptions'.

  • Step 4

    Click the Subscription numbers

  • Step 5

    Edit, pause, cancel or even skip an order here.

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