Don't get caught short - Our Subscription service
AutoShip is an easier option for you to buy disposable incontinence products with us.
With our AutoShip subscription, not only will you receive a 5% discount on all your automatic orders, but you will get your disposable incontinence products delivered discreetly straight to your door without you having to re-order manually every time. All you have to do is choose the frequency to suit you. You have the flexibility of changing the products in your order, pausing or skipping orders and you can cancel your subscription at any time.
- Save 5% off every order of disposable incontinence products
- Save time by having your orders automatically delivered
- Flexibility on your order frequency (Weekly, Fortnightly, Monthly, 2 months or 3 months) - Talk to our team if you do not see a frequency that will suit your needs and we will create one for you!
- Never run out by having your orders delivered on time
- Change or cancel at anytime
How does AutoShip work?
- Pick a product from our disposable incontinence range
- Click AutoShip under Purchase options
- Select the delivery frequency you want to use
4. Proceed to checkout
5. Finish your purchase and start saving!
Note: Your discount will be automatically applied at the checkout when you select AutoShip.
View products that are available with AutoShip here or feel free to contact our friendly support team and we can help you join AutoShip
What products are available on AutoShip?
AutoShip is available on all Abena, Nateen and Santex disposable incontinence products. See all products available here.
How do I set up my AutoShip?
Simply select the product you would like from our disposable incontinence range and on the product page select AutoShip and the frequency you would like then add to cart
How often can I have my AutoShip sent to me?
We have the following options: weekly, fortnightly, monthly, every two months or three months
How do I view my AutoShip Profile?
Visit this link here and sign in or create an account https://radiusshop.co.nz/account/login
When am I charged for my AutoShip?
You will be charged depending on the option that you select. (weekly, fortnightly, monthly, every two months and three months)
What happens If I cannot see a delivery frequency that suits my needs?
No worries! Our team will set one up manually for you.
What happens if my credit card declines?
We will retry the payment a maximum of three times, before cancelling your subscription.
What happens if my order falls on a public holiday?
Your order will be sent the following working day.
How do I access my customer portal?
You will need to login so you can access your customer portal. https://radiusshop.co.nz/account/login
Follow the instructions below to access your subscriptions
What can I use the customer portal for?
- View upcoming payment dates.
- Manage existing AutoShip (add/remove and edit existing AutoShips).
- Manage payment info (add/remove/change payment methods on file).
- Manage addresses and personal information.
- Change answers to profile questions.
- Review invoice and payment history.
- Browse widgets to re-purchase (if "enabled" in widget settings).
- Review cart & checkout with existing information (much faster).
- Purchase gifts and/or manage additional profiles or sub-accounts.
What are the T&C's?
Once Radius Shop has processed payment for your first order you can only get a refund if that order has not been dispatched from our warehouse. If for example you have an order set for the following week and this order has not yet been dispatched to you then that order will be valid for a refund.
You must contact us as soon as possible if you wish to cancel your AutoShip.