PainPod FAQ's

What’s TENS? Is PainPod a TENS machine?

TENS simply stands for transcutaneous (through the skin) electrical nerve stimulation and describes use of electric current to stimulate the nerves. TENS covers the entire range of currents passed through the skin for nerve excitation.  These could be medically beneficial like PainPod proprietary formulations or placebo.

The term TENS is often confused and used as a generic term for the type of pulses produced by all sorts of electrotherapy devices, in much the same way that we use “capsule’ or “pill” as general description for how we get medicines into the body system.  We know, for example,  that not all capsules contain the same drug formulation, that Ibuprofen and Amoxicillin are entirely different drugs with entirely different effects. 

In the same way,  while PainPod devices pulse bio-electrical nerve stimulation through the skin to deliver treatment formulations,  the term doesn’t apply to  the specific bio electric formulations of the waveforms and pulses that the PainPod delivers.

That’s the PainPod difference.

What is EMS

Electrical muscle stimulation (EMS), also known as neuromuscular electrical stimulation (NMES) or electromyostimulation describes the use of  electric impulses to stimulate  muscles to contract. 

This is the process by which the PainPod BioTechnology combines frequency treatment formulations with a range of  advanced waveforms to mimic the body's natural contractions,  passing gentle bio-pulses through the body tissues and muscle groups,  stimulating  blood-flow and improving circulation, speeding the body’s natural healing or conditioning process. 

How long does my PainPod medical device warranty last for?

The PainPod 3, PainPod 2 and Hidow Pro Touch medical devices have a 3 year warranty from the date of purchase covering manufacturing faults and 1 year warranty covering battery faults. PainPod Heat and PainPod M have a 1 year warranty covering manufacturing and battery faults. PainPod device warranties are longer than the industry standard for medical devices. Unfortunately broken screens or opened machines are not covered under warranty.

Is there a way to have the PainPod cycle through the modes?

Generally a number of modes on the PainPod™ medical devices cycle through or combine more than one mode of treatment at a time. Check your PainPod™ user manual for more information.

There is a problem with my PainPod physical therapy device. What do I do?

We know that many of our clients suffer from serious pain so we work hard as a team to ensure all warranty claims are handled quickly and efficiently. Most PainPod warranties last for 3 years from the initial purchase of the medical device. Contact our friendly team as soon as possible.

Can I use the PainPod when I’m pregnant or during labour?

We don't recommend using the PainPod until you are over 37 weeks pregnant without a health professional's advice. It is best to check with your midwife or doctor first before purchasing the product.

Is there any reason why I shouldn’t use PainPod medical devices?

Your suitability for treatment with a PainPod™ advanced physical therapy medical device may be influenced by the following factors:

  • you have a pacemaker or any kind of electronic implanted device
  • you have a cochlear implant hearing device
  • you have a severe heart disorder
  • you already have DVT

If you are prone to seizures, suffer from epilepsy, are pregnant, have cancer or are recovering from cancer, consult with your health professional before use.

PainPod Pads

I think my pads are irritating my skin. Am I doing something wrong?

Skin irritation can occur in a small number of cases. If your skin is becoming irritated by the pads, there are a few different things you can do to stop it from recurring and even lengthen the life of your pads in the process:

  • Clean any skin products or oils off the skin before applying the pads - moisturisers, oils and other products damage the gel and can lead to irritation.
  • Don't use wet wipes on the pads - the active ingredients damage the gel and can lead to irritation. Only use water, PainPod Conductor Gel or Perfect Conductor.

If your pads are old, you may simply need to order some replacements but try the above first. If you have tried the above tips, ordered replacement pads and you are still experiencing skin irritation, we recommend considering the PainPod Bio Belt or other accessories as an alternative to pads. The belt does not use gel to stick to the skin but instead is sprayed with water or Perfect Conductor and then strapped tight to hold it in place.

How do I buy replacement PainPod pads?

You can purchase small pads for targeted pain relief, large pads for larger muscle groups, medium pads for comfort, or a pack of the three

How long do PainPod Premium Pads and PainPod Econo Pads last?

PainPod™ Econo Pads: 30-60 applications or 40-60hrs (Approximate Use Per Pair)

In short, the durability of the pads will depend on the adhesiveness of the gel and its adhesiveness depends on keeping the gel clean, hydrated and free from debris.

Are the electrode pads disposable?

Yes. When electrode pads show wear and tear, or are no longer comfortable, it is likely time to replace them with a new set.

Can electrode pads be used by more than one person?

Governing agencies require them to be labeled for single patient use for hygiene reasons. PainPod pads are intended for single patient use only. By sharing pads, you are subjected to cross contamination. All electrode pads are disposable and should be replaced with fresh pads if compromised.

PainPod pads are designed for reuse so long as the care instructions are followed and pads are discarded when they show damage or are uncomfortable. Each use will slowly diminish the adhesive quality. The pads become contaminated by the skin. The pH of the pad gel is controlled at a level to prevent the spontaneous growth of molds. However, during use in a spore rich environment it is possible to overwhelm this mold growth control feature of the gel. Discard pads when necessary.

Do your pads contain latex?

All of our PainPod pads are latex free. We do not use latex of any kind in the manufacturing process or in the packaging of PainPod pads.

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