We aim to have all orders dispatched within 1-2 working days.
We strive to deliver all products to you within 1-5 working days. If you live in a Rural area, please allow some extra days as the delivery is made by local services.
Also, during lockdown periods, courier companies face delays and they work with limited staff, so this may cause some delay with your delivery.
If you have specific delivery instructions to your address, please, add them to the notes field on the cart page, to make sure the delivery will be placed smoothly and to the correct place.
Our packaging is secure and plain to ensure your privacy is protected.
- We only deliver to PHYSICAL residential or business addresses in New Zealand. No PO Box or international deliveries are possible at this time.
- If your order needs to be delivered to Waiheke Island, Great Barrier Island, Chatham Island or to a Rural area, we might contact you to pay the extra shipping fee.
- We are not responsible for orders not received due to incorrect shipping addresses entered by a customer at the time of purchase. Please ensure you provide us with the correct address (unit number, street number, street name, suburb, city, region, postcode – you also have a space on the checkout area to add any specific delivery instructions, if needed). If you made an error in the address and the package is returned to us, we are happy to re-ship, however you might be required to pay for the extra cost of the re-shipment.
If you have questions, please don't hesitate to contact our friendly staff on 0800 213 313 or via email firstname.lastname@example.org